Phone & SMS Solution

3CX Phone and Messaging

Solutions for business on the go!

Precision Computer partnered up with 3CX to provide your clients the best possible phone experience!

Can your employees work productively from anywhere using voice apps on their smartphones? Conduct remote business meetings via web conferencing without requiring apps? Service customer requests via website live chat? With 3CX PBX they can do this and much more.

Features for your Business

pbx-hmpg

Reinvented for remote workforce

Built for remote working.
Cloud or on-premise.
Secure, reliable, flexible.
Route calls to Mobile Phones or External Numbers.
video-conference-hmpg

Video Conferencing: App-free & easy

No hassle video conferencing.
Presentation & remote assistance tools.
Smartphone apps to meet on-the-go.
integrated-contact-center

Integrated contact center

Add live chat to your website. Connect with web visitors.
Connect your Facebook page to 3CX.
Send & receive business text messages via 3CX.
Create voice apps to automate repetitive tasks.
remote-work-anywhere

Call, message, video, meet – anywhere

Answer Facebook and website chats.
Start a video call from your smartphone.
Easily transfer calls and chat with colleagues.
Change your status and see your team’s availability.
call-queue

Call queues – don’t miss that call

Call queues to individuals or groups. Guarantee no calls are missed.
Advanced queue strategies such as Round Robin & Hunt by 3s.
Agents can answer calls from anywhere – at the office or remote.
Call back option as overflow during busy times.
wallboard-reports

Call recording and staff training

Record calls for legal and quality monitoring purposes.
Train agents during a live call with Listen in and Whisper.
Use Barge in to take over when needed.
Ticket responses can be monitored centrally.
Switchboard / wallboard for real-time monitoring of queues.
sms-business-number

Send SMS from your business number

Send and receive SMS/text from the web & smartphone apps.
Route incoming text messages directly to queues not individuals.
BYOD but text using a business number.
Send promotional texts with latest offers & deals.
chats-centrally-managed

Manage messages and increase productivity

SMS, Facebook & Live Chat messages are centrally managed.
Prioritize messages in the queue. Ensure timely replies.
Includes reports for insights into text messaging effectiveness.
Match contacts to an integrated CRM for universal contact tracking.
nocallerid

Keep your personal mobile number private

Message customers through business text, not personal apps.
Send text messages, links and more at no additional cost.
Save money on 3rd party services.
Message colleagues on the go or from home.

Common Features and More…

Call Logging
Call Forwarding
Call Routing by Caller ID
IVR or Auto Attendant
Call Parking
Intercom/Paging
Call Recording
Hot Desking
Web Client and Management
*Voicemail Transcription
Conference Calls
*Advanced Call Flow Designer
*Barge In / Listen In / Whisper
*Switchboard Queue Manager View
*Callback if queue full

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